Our contact details

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Name: Jennifer Cook

Address: Hillanvale Farm, Morleys Road, Weald, Sevenoaks, Kent, TN14    6QY

Phone Number: 07584033418

E-mail: info@jensdogs.co.uk

Date Updated: 21/03/2022

 

The type of personal information we collect

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We currently collect and process the following information:

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• Personal identifiers, contacts and characteristics (for example, name and contact details)

• Dog’s information, such as name and breed

• Dog’s session notes

• General website usage information, such as page visited and duration of visit

• Financial information

• Booking history

 

How we get the personal information and why we have it

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Most of the personal information we process is provided to us directly by you for one of the following reasons:

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• To ensure the safety of your dog and to give you and your dog the best service

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We will never share this information.

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Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

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(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@jensdogs.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

 

How we store your personal information

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Your information is securely stored.

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We keep all information for 7 years or until you no longer use our services whichever is longest. We will then dispose your information by shredding/destroying any paper copies and permanently deleting any digital copies.

 

Your data protection rights

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Under data protection law, you have rights including:

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Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@jensdogs.co.uk if you wish to make a request.

 

 

How to complain

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If you have any concerns about our use of your personal information, you can make a complaint to us at info@jensdogs.co.uk

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You can also complain to the ICO if you are unhappy with how we have used your data.

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The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk